FAQ (Frequently Asked Questions)

Can I use the products during pregnancy or breastfeeding?

Yes, our products are made from 100% natural and organic ingredients, free from harmful chemicals.

However, we always recommend consulting your doctor to ensure suitability for your specific health condition.

How should I store the products after opening them?

Keep the products in a cool, dry place away from direct sunlight.

Make sure to close the container tightly after each use to maintain product quality and effectiveness for as long as possible.

Are the products safe for newborns?

Yes, our products are made from natural and organic ingredients, free from any harmful substances, making them perfectly safe for your baby’s delicate skin from day one.

Are the products certified or organically approved?

All our products are internationally certified and officially approved as natural and organic according to strict European standards.

Can the products be used for children with sensitive skin?

Absolutely! Our products are gentle, safe, and free from harsh or irritating ingredients, making them ideal for sensitive skin.

Do the products contain fragrances or preservatives?

Our products are free from artificial fragrances and harmful preservatives. We focus only on natural ingredients that keep your skin healthy and balanced.

From what age can I use these products for my baby?

Our products are suitable for babies from the very first day after birth, designed to meet the needs of children’s skin at all ages.

How long does delivery take?

Delivery within Saudi Arabia takes 1–3 business days.

For GCC countries, it takes 5–7 business days.

Does Jothoor Selects guarantee that all products are 100% genuine, natural, and organic?

Yes, all products on our website are 100% original Italian products, either organic or natural. We guarantee top quality for all our valued customers.

How can I exchange a product I purchased?

If you receive a damaged product during shipping or an incorrect item, simply contact our customer service team at [email protected]

or via WhatsApp at +966597644309.

Please ensure the product is unused, in good condition, with intact original packaging and labels.

Is the Jothoor Selects website secure for online payments?

Yes, Jothoor Selects ensures a safe shopping experience compliant with Saudi Ministry of Finance standards.

Credit card details are not stored on our systems and are encrypted using advanced security technologies.

We never share customer information with third parties.

Please protect your password and do not share it with others.

For more details, refer to our Terms & Conditions page.

Can I ship my order to multiple addresses?

No, a single order cannot be split between multiple addresses.

If you wish to ship to different locations, please place separate orders for each address.

How do I know my order has been confirmed?

Once your order is confirmed, you’ll see a confirmation page with a unique order number, order summary, and shipping address.

You’ll also receive an email with your order details and shipping updates, including tracking information.

What happens if my order is damaged or lost?

If any issue occurs with your order, you’ll receive full compensation.

Please contact our customer service team as soon as possible for assistance.

Can I send my order as a gift?

Yes, you can!

Which countries do you ship to?

We currently ship to all GCC countries and are working on expanding our service to Europe and the United Kingdom soon.